SHOP POLICY

RETURNS & EXCHANGES

Here at Two Hoots Fudge, providing our customers with the highest quality product and excellent service is essential.

Please note that due to the perishable nature of our products, we do not accept returns or exchanges. This policy helps us maintain the freshness and integrity of our fudge for all our customers.

We encourage you to carefully review your order before completing your purchase to ensure accuracy. If you have any concerns about your order, please contact our customer service team, and we will be happy to assist you.

Your satisfaction is important to us, and we appreciate your understanding and support of our return/exchange policy.

Thank you for shopping with us!

SHIPPING & DELIVERY

We use standard delivery via Royal Mail. If you have chosen Standard Delivery please expect to receive your order 2-5 days from dispatch. If you have selected Express Delivery please expect to receive your order in 1-3 days from dispatch. You will be notified via e-mail once your parcel is on its way to you. Forgotten about that birthday/ anniversary/ Christmas gift? Contact us at info@twohootsfudge.co.uk and if we can accommodate you, we will do everything we can to get that all important parcel to you as quickly as possible.

While we make every effort to ensure timely and accurate delivery of your order, we cannot guarantee delivery dates or times. Delays may occur due to unforeseen circumstances, such as weather events, carrier delays, or other factors beyond our control.

In the event that your order is delayed or lost in transit, please contact our customer service team for assistance. We will work with you to resolve the issue and ensure that you receive your fudge as soon as possible.

Please note that we are only able to ship to the United Kingdom.

INFORMATION & PRIVACY

Information We Collect

When you visit our website or place an order with us, we may collect the following types of information:

Personal Information: This may include your name, email address, shipping address, billing address, phone number, and payment information.
Usage Information: We may collect information about how you interact with our website, including your browsing activity, pages visited, and device information (such as IP address, browser type, and operating system).

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders
To communicate with you about your orders and provide customer support
To send you promotional offers, newsletters, and marketing communications (if you have opted in to receive them)
To improve our website, products, and services
To prevent fraud and maintain the security of our website and systems

Data Security:

We take reasonable measures to protect the security and confidentiality of your personal information. This includes implementing appropriate technical and organisational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

Third-Party Services:

We may use third-party service providers to help us operate our website, process payments, fulfil orders, and perform other business functions. These service providers may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights:

You have the right to access, correct, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us by following the instructions provided in our communications or by contacting us directly.

Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments